Technology Support

Troubleshoot Common Computer & Device Issues

Having issues with a Western Piedmont service on your computer, tablet, or phone? Don’t despair…we’ll help you troubleshoot your problem! Here are answers to frequently asked questions that hopefully will help with your problem. The tips are video-based tutorials, typically a minute long or less that walk you through how to fix the problem so you can get on with your day.

If you can’t find an answer to your question or problem, please contact us and we’ll provide additional help. If you have a suggestion for a topic we haven’t covered, please submit that too.

Click or tap a question below for an answer for the issue.

General Issues for Everyone

What do I do if my password is not working? (E-mail, Pioneer Pass, etc.)

Are you having trouble with your WPCC password?  Watch this short tutorial video to see how you can reset your WPCC password even if the current password does not seem to be working.

How can I retrieve my WPCC User ID?

Please watch this short video to see how you can retrieve your WPCC User ID.

 

How do I sign up for WPCC’s text messaging service?

WPCC offers a way for you to receive text messages on your phone or through e-mail. Learn more about the messaging service here.

How can I install Microsoft Office 2016 at home?

Microsoft Office is available for both Macs and PCs and can be installed for free on your home machine. Read the attached directions carefully and follow each step to install Microsoft Office at home. For Apple devices, the IT staff will need to install your software, please visit the IT Help Desk in MH 17 for assistance.

Printable handout- Microsoft Office 2016 Home Install

Especially For Students

How do I access Pioneer Pass?

Pioneer Pass is where you can access your class schedule and register for classes. Here’s a quick look at how to access this service.

 

How can I access my classes in Moodle?

Please watch this short video to see how you can access your classes in Moodle.

 

 

 

 

 

 

 

 

 

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