Technology Support

Troubleshoot Common Computer & Device Issues

Having issues with a Western Piedmont service on your computer, tablet, or phone? Don’t despair…we’ll help you troubleshoot your problem! Here are answers to frequently asked questions that hopefully will help with your problem. The tips are video-based tutorials, typically a minute long or less that walk you through how to fix the problem so you can get on with your day.

If you can’t find an answer to your question or problem, please contact us and we’ll provide additional help. If you have a suggestion for a topic we haven’t covered, please submit that too.

Click or tap a question below for an answer for the issue.

General Issues for Everyone

What do I do if my password is not working? (E-mail, Pioneer Pass, etc.)
How can I retrieve my WPCC User ID?
How do I sign up for WPCC’s text messaging service?
How can I install Microsoft Office 2016 at home?

Especially For Students

How do I access Pioneer Pass?
How can I access my classes in Moodle?









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