Frequently Asked Questions
1. When and what time will the funds be withdrawn
from my bank account?
FACTS specifies the date each payment will occur, but it is
your financial institution that determines the time of day
the payment is debited. FACTS recommends you check with your
financial institution to determine how far in advance funds
should be deposited into your account to ensure the
automatic payment clears. If a payment date falls on a
weekend or banking holiday, the payment will be attempted
the following business day.
2. How will I be notified of my payment information?
Once your agreement is posted to the FACTS system, you will
receive a confirmation notification of your payment amount
by e-mail or letter. Payments will be processed until the
total balance is paid in full. The notification has
important information you must have to log on to My FACTS
Account. The notification also serves as a reminder that a
$25 per semester nonrefundable FACTS Enrollment Fee will be
processed from the account indicated on the agreement.
3. Can I pay by phone with FACTS?
In accordance with the Terms and Conditions of your FACTS
agreement, payments are processed electronically. FACTS does
not accept payments by phone.
4. What is the FACTS Access Code?
To help protect your privacy, FACTS asks the person
responsible for the payments to create an access code. If
you should call into FACTS inquiring about your FACTS
agreement or inquire online through My FACTS Account, you
will be required to verify your FACTS Access Code. If you do
not create an access code on your FACTS agreement, one will
be randomly assigned to you. Your FACTS Access Code will be
identified on your FACTS Confirmation Notification. Please
remember to keep a copy of your confirmation notification.
5. What happens if a payment is returned?
Should an automatic bank payment or credit card payment be
returned, a $25 FACTS Returned Payment Fee will be
automatically assessed to your account. You will be notified
by FACTS of the returned payment via mail or e-mail.
Payment Schedules
*Please
do not assume your balance automatically be adjusted if
financial aid is received or a class is dropped or added.
You should review your agreement balance online through My
FACTS Account or call Western Piedmont Community College
Business Office at 828-448-6025 to confirm the change.
*If
the down payment is rejected, your agreement will be
automatically terminated.
Fall 2008
Enrollment on e-Cashier is available on
the following dates/times:
|
Registration |
e-Cashier Dates |
e-Cashier Times |
Required
Down |
Number
of
Payments |
Months
of
Payments |
|
Early Registration |
July 14
- 18, 2008 |
8:00
A.M.- 12:00 midnight |
25% + $25.00 down
non-refundable enrollment fee |
3 |
August, September &
October |
|
Regular Registration |
August
14,
2008 |
8:00
A.M.- 12:00 midnight |
30% + $25.00 down
non-refundable enrollment fee |
2 |
September & October |
Spring 2009
Enrollment on e-Cashier is available on
the following dates/times:
|
Registration |
e-Cashier Dates |
e-Cashier Times |
Required
Down |
Number
of
Payments |
Months
of
Payments |
|
Early Registration |
November
10 -14, 2008 |
8:00
A.M. - 12:00 midnight |
25% + $25.00 down
non-refundable enrollment fee |
3 |
December, January &
February |
|
Regular Registration |
January
7- 8,
2009 |
8:00
A.M.
- 12:00 midnight |
30% + $25.00 down
non-refundable enrollment fee |
2 |
February & March |
Summer 2009
Enrollment on e-Cashier is available on
the following dates/times:
|
Registration |
e-Cashier Dates |
e-Cashier Times |
Required
Down |
Number
of
Payments |
Months
of
Payments |
|
Early Registration |
April
6 - 10, 2009 |
8:00
A.M.
- 12:00 midnight |
30% + $25.00 down
non-refundable enrollment fee |
2 |
June & July |
|
Regular Registration |
May 28,
2009 |
8:00
A.M.
- 12:00 midnight |
50% + $25.00 down
non-refundable enrollment fee |
1 |
June & July |
About
FACTS
FACTS Management Company is the leading tuition payment plan
provider in the industry. Working together, Western Piedmont
and FACTS provides sensible strategies for covering the
rising costs of college.
Contact Into
Call FACTS at (800) 609-8056 to make any changes to your
address, phone or banking information. If you have questions
regarding your FACTS agreement, please contact FACTS
directly or view your agreement online through My FACTS
Account. To access My FACTS Account, follow the instructions
located on the FACTS Confirmation Notification or e-mail.
If you have questions regarding your financial aid award or
tuition balance, please call the Western Piedmont
Business
Office at (828) 448-6025.
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