Deaf & Hard of Hearing Services

dis-Ability Access

Deaf and Hard-of-Hearing Services
"No Show" Policy

Accommodations for Deaf and Hard-of-Hearing students include sign language interpreters, as well as TypeWell® real time captioning for access to classes and extracurricular events upon request.

Interpreters

Our interpreters are either certified and licensed or have been determined qualified to interpret. Interpreters translate from spoken English to ASL or Contact Sign Language, whichever is deemed most appropriate for the student with whom they are working.

Request an Interpreter (online form)

Interpreter Evaluation by Student

Transcribers

Our transcribers use the TypeWell® transcription system, a meaning-for-meaning system. This means the transcriber uses a laptop to capture all spoken content in class communication, including jokes, off-the-point comments, behavioral control, etc.

Request a Transcriber (online form)

Interpreter/Transcriber "No-Show" Policy

If interpreter/transcription services have been requested, and you know that you will be unable to attend class, you should provide the Disability Access Office with at least 24 hours advanced notice so that interpreters and/or transcribers can be informed. Failure to provide any advanced notice is considered a “No-Show."

To give advance notice, a student may:

Call the office at 828-438-6066 and leave a message; there is a TTY phone at this number.
Contact the Disability Access Assistant (Deanna Keller: 448-3154) or the Coordinator (David Collins: 448-3153) and speak to them either in person or leave a message by voice or relay or TTY. If you prefer, you may email Deanna Keller at dkeller@wpcc.edu

Failure to provide notice will result in the following actions:

First “No-Show”: Interpreter will wait for 15 minutes and then contact the Disability Access Office for reassignment.
Second “No-Show”: A letter will be sent to the student informing the student that they have two “No-Shows”: In addition, the letter will remind the student of the policy and appropriate procedures.
Third “No-Shows” in the same week period: Services will automatically be temporarily suspended and a letter will sent to the student informing the student of the policy and the appropriate procedure. Services will remain suspended until the student makes an appointment and meets with the Coordinator of Disability Access in to reinstate services.

Excessive absences: Even with advance notice, excessive absences are a problem for both the student and the interpreter.