Western Piedmont Community College  -   (828) 438-6000, TDD 438-6066
  1001 Burkemont Avenue, Morganton, NC 28655-4504

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Blackboard Helpdesk

Performance Issues Software Compatibility
orange diamond Can my pop-up Ad blocker cause problems? orange diamond My instructor can't open my assignment?
orange diamond "Page not found" when trying to connect?    
   
Privacy Options Technical Support
orange diamond How do I set my privacy options? orange diamond What can I do if I can't connect to Blackboard?
orange diamond Why doesn't my email address show up in the roster? orange diamond What if I have a problem with one of the features?
  orange diamond What can I do if I have an assignment problem?
 
Saving Files Testing
orange diamond How do I save files to my hard drive? orange diamond What advice should I follow when taking a test?
orange diamond How do I save files to my floppy disk? orange diamond What can I do about AOL timing me out?
orange diamond How do I save a files as rich text format (.rtf)?  
  orange diamond Return to Blackboard Helpdesk topics

Can my pop-up Ad blocker cause problems? (top)  
Some pop up blockers may cause Blackboard not to function properly. You can temporarily disable the blocker while using Blackboard, then re-enable it.
"Page not found" when trying to connect? (top)
Open up Internet Explorer 6, go to Tools, Internet Options, and click the Security tab.  At the bottom of the box click the "Custom Level" button.  The next box that pops up will be your Security Settings. Be sure the "Reset Custom Settings" textbox is set at "Low".
How do I set my privacy options? (top)
Each user has the right to decide whether they want any of their personal information to be publicly displayed in Blackboard.  After you log into your online class, Click on the Tools button on the left hand side, click Personal Information on the right, and then click Set Privacy Options. Select the personal information options you want to be publicly displayed.  Note: Your instructor will not be able to see your email address either if you uncheck the Email option.
Why doesn't my email address show up in the roster? (top)
Each user has the right to decide whether they want any of their personal information to be publicly displayed in Blackboard.  After you log into your online class, Click on the Tools button on the left hand side, click Personal Information on the right, and then click Set Privacy Options.  If you choose not to display your email address a hyphen (-) will show up in the roster.  Note: Your instructor will not be able to see your email address either if you uncheck the Email option.
 
How do I save files to my hard drive in MSWord? (top)  

1. In Microsoft Word, click on File then Save As. Always use Save As the first time you save a document, and when saving to your floppy disk, or to a specific location on your hard drive.

2. In the Save As dialog box that pops up, you will see the words Save File In or Save In - click the small down arrow to the right. This will open a small drop down box. Click on your (C:) drive.

3. At the bottom of the Save As dialog box, you will see a File Name textbox. Name the file according to your teacher's instructions. For example, this file might be named "How to Submit Assignments" (leave off quotes).

4. If you are using Microsoft Word, the Save as type extension will default to (*.doc). If not just click the down arrow to the right and select Word Document (*.doc). You can also select rich text format (*.rtf) to be compatible with most word processing software.

5. Click the save button to save to the location specified in step 2; the hard drive (C:).

   
How do I save files to my floppy disk? (top)  

1. In Microsoft Word, click on File then Save As. Always use Save As the first time you save a document, and when saving to your floppy disk, or to a specific location on your hard drive.

2. In the Save As dialog box that pops up, you will see the words Save File In or Save In - click the small down arrow to the right. This will open a small drop down box.   Insert a floppy disk in your floppy drive first, then click on 3 1/2 Floppy (A:).

3. At the bottom of the Save As dialog box, you will see a File Name textbox. Name the file according to your teacher's instructions. For example, this file might be named "How to Submit Assignments" (leave off quotes).

4. If you are using Microsoft Word, the Save as type extension will default to (*.doc). If not just click the down arrow to the right and select Word Document (*.doc). You can also select rich text format (*.rtf) to be compatible with most word processing software.

5. Click the save button to save to the location specified in step 2; the floppy drive (A:).

   
How do I save a files as rich text format (.rtf) (top)

In whatever word processing program you are using, such as WordPerfect, MSWorks, or MSWord,  go to File, Save As.  Follow the instructions 2 and 3 for saving to your hard drive or floppy drive. Then click the down arrow to the right of "Save as type" and select "Rich Text Format." After you have named the file, click on the "Save" button.

Note: If you are not sure what version of word processing program you or your instructor are using, save your document/assignment as rtf. This will allow your instructor to open your document in almost any word processing program.

   
My instructor can't open my assignment? (top)  
Students in "Web-Centered" classes are often surprised when the document they send to their instructor, as an e-mail attachment, does not retain the formatting that the student designed into the original document.

The problem lies in the incompatibility of many software file types. If an instructor is using a word-processing application to open a document that was generated by a student who used a different word-processing application, then it is likely that some of these page-layout details will not be evident in the file the instructor sees. The worst-case scenario is that the instructor cannot open the student's file at all. This worst-case scenario can be avoided by doing the following.

Regardless of the word-processing application that you use to generate your documents, all students should [save] their work as "Rich Text Format" (.rtf).  By doing so, instructors and students will always be able to read the document text, and most of the page-layout details of the original will be retained.

   
What can I do if I can't connect to Blackboard? (top)  
First, try connecting to the Western Piedmont home page at http://www.wpcc.edu. If you are able to connect to the WPCC home page, wait a little while and then try Blackboard again.  If you are unable to connect to the WPCC home page, there might be a equipment problem outside WPCC. Wait a little while and try again later.

During normal business hours (M-F 8:00-5:00), if you still can't connect to BB, but can access the WPCC web page, contact the Blackboard System Administrators at bbadmin@wpcc.edu or call the following numbers:

Melissa Grill at (828) 438-6097, Sys Admin
Nancy Norris at (828) 438-6032, Sys Admin
Jane Carswell at (828) 438-6165, Dean of Distance Learning.

After normal business hours, and holidays/weekends contact Jane Carswell at jcarswell@wpcc.edu or (828)437-3081.

   
What if I have a problem with one of Blackboard's features? (top)
If your problem is how to use a Blackboard feature, please refer to your "Manual" located under "Tools".  If you cannot find the answer, please e-mail your instructor. If the instructor is unable to answer your questions, he/she will forward your question to a Blackboard Administrator.
   
What can I do if I have an assignment problem? (top)
Contact your instructor, either by phone or e-mail, if you have a problem with any assignment or if you are unsure about any class related information/instruction.
   
What advice should I follow when taking a test? (top)
1. Many ISP's drop a user if they detect no activity for a certain amount of time. Unfortunately, this can occur when taking an assessment, because you work on the test without any interaction with the Blackboard web server. One workaround is to submit the test at various intervals by pressing the Submit button at the bottom of the page. Blackboard responds with "Are you sure you want to continue?" Click OK. Each time an incomplete test is submitted, Blackboard responds, "You have left the following question(s) incomplete... To go back and complete the assessment, click Return". The student clicks Return and continues taking the test, pressing Submit and Return at sufficient intervals until the test is completed.

2. When taking a test, DO NOT use your browser's Back and Forward buttons. Blackboard pages are not always accessible when you click the Back or Forward button. If you try to use the buttons when you are taking a test, you will exit the test. At that point, you will not be able to get back into the test, because Blackboard thinks that you have already taken the test. Instead, you will need to ask your teacher to reset the test, so you can re-take the test.

 
What can I do about AOL timing me out?  
Using Internal browsers such as AOL, CompuServe, MSN, and Prodigy is NOT recommended with Blackboard

AOL workaround:
Connect to the Internet using AOL version 4.0 or higher
Open a private chat within AOL (this allows the AOL client to remain open, without asking if you wish to disconnect while minimized)
Minimize AOL
Launch a recommended browser (Internet Explorer 5.5 or 6) to access Blackboard

 
       

Western Piedmont Community College
An Equal Opportunity Institution
1001 Burkemont Ave., Morganton, NC 28655-4504
(828) 438-6000,  TDD (828) 438-6066
Exit 103 off of I-40
Copyright © 2000