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Blackboard
Helpdesk
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Performance Issues |
Software
Compatibility |
Can my pop-up Ad blocker
cause problems? |
My
instructor can't open my assignment? |
"Page not found" when
trying to connect? |
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Privacy
Options |
Technical
Support |
How do I set
my privacy options? |
What can I do if I
can't connect to Blackboard? |
Why doesn't my email address show up in
the roster? |
What if I have a problem
with one of the features? |
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What can I do if I
have an assignment problem? |
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Saving Files |
Testing |
How do I save files to
my hard drive? |
What advice should I follow when taking a test? |
How do I save files to
my floppy disk? |
What can I do about AOL timing me
out? |
How do I save a files
as rich text format (.rtf)? |
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Return to Blackboard
Helpdesk topics |
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Can my
pop-up Ad blocker cause problems?
(top) |
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Some pop up blockers may cause Blackboard not to
function properly. You can temporarily disable the blocker while
using Blackboard, then re-enable it. |
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"Page not
found" when trying to connect?
(top) |
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Open up Internet Explorer 6,
go to Tools, Internet Options, and
click the Security tab. At the
bottom of the box click the "Custom Level" button.
The next box that pops up will be your Security Settings. Be
sure the "Reset Custom Settings" textbox is set at
"Low". |
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How do I set my
privacy options?
(top) |
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Each user has the right to decide whether they
want any of their personal information to be publicly displayed
in Blackboard. After you log
into your online class, Click on the Tools button on the
left hand side, click Personal
Information on the right, and then click
Set Privacy
Options. Select the personal information options you want to
be publicly displayed. Note:
Your instructor will not be able to see your email address
either if you uncheck the Email option. |
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Why doesn't my email
address show up in the roster?
(top) |
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Each user has the right to decide
whether they want any of their personal information to be
publicly displayed in Blackboard. After
you log into your online class, Click on the
Tools button
on the left hand side, click Personal Information on the right, and then click Set Privacy Options.
If you choose not to display
your email address a hyphen (-) will show up in the
roster. Note: Your instructor
will not be able to see your email address either if you uncheck
the Email option. |
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How do I save files to my hard drive in MSWord? (top) |
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1.
In Microsoft Word, click on File
then Save As. Always use
Save As the first time you save a document, and when
saving to your floppy disk, or to a specific location on
your hard drive.
2. In the
Save As dialog box that pops up, you will see
the words Save File In
or Save In - click the small down arrow
to the right. This will open a small drop down box. Click on
your (C:) drive.
3. At the
bottom of the Save As dialog box, you will see a
File Name textbox. Name the file according to
your teacher's instructions. For
example, this file might be named "How
to Submit Assignments" (leave off
quotes).
4. If you are using Microsoft
Word, the Save as type extension will default to (*.doc).
If not just click the down arrow to the right and select
Word Document (*.doc). You can also select rich text
format (*.rtf) to be compatible with most word processing
software.
5. Click the save button to
save to the location specified in step 2; the hard drive
(C:). |
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How do I save files to my floppy disk?
(top) |
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1.
In Microsoft Word, click on File
then Save As. Always use
Save As the first time you save a document, and when
saving to your floppy disk, or to a specific location on
your hard drive.
2. In the
Save As dialog box that pops up, you will see
the words Save File In
or Save In -
click the small down arrow to the right. This will open a
small drop down box.
Insert a floppy disk
in your floppy drive first, then click on 3 1/2 Floppy (A:).
3. At the
bottom of the Save As dialog box, you will see a
File
Name textbox. Name the file according to
your teacher's instructions. For
example, this file might be named "How to Submit
Assignments" (leave off quotes).
4. If you are using Microsoft
Word, the Save as type extension will default to (*.doc).
If not just click the down arrow to the right and select
Word Document (*.doc). You can also select rich text
format (*.rtf) to be compatible with most word processing
software.
5. Click the save button to
save to the location specified in step 2; the
floppy drive (A:). |
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How do I save a files as rich text format
(.rtf)
(top) |
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In whatever
word processing program you are using, such as WordPerfect,
MSWorks, or MSWord, go to File, Save As.
Follow the instructions 2 and 3 for saving to your hard drive or
floppy drive. Then click the down arrow to the right of "Save
as type" and select "Rich Text Format." After you
have named the file, click on the "Save" button.
Note: If you are not sure what
version of word processing program you or your instructor are
using, save your document/assignment as rtf. This will allow
your instructor to open your document in almost any word
processing program. |
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My instructor can't open my assignment?
(top) |
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Students in "Web-Centered" classes are often
surprised when the document they send to their instructor, as an
e-mail attachment, does not retain the formatting that the
student designed into the original document.
The problem lies in the incompatibility of many
software file types. If an instructor is using a word-processing
application to open a document that was generated by a student
who used a different word-processing application, then it is
likely that some of these page-layout details will not be
evident in the file the instructor sees. The worst-case scenario
is that the instructor cannot open the student's file at all.
This worst-case scenario can be avoided by doing the following.
Regardless of the word-processing application
that you use to generate your documents, all students should
[save] their work as "Rich Text Format"
(.rtf). By doing so, instructors and students will
always be able to read the document text, and most of the
page-layout details of the original will be retained. |
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What can I do if I can't
connect to Blackboard?
(top) |
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| First,
try connecting to the Western Piedmont home page at
http://www.wpcc.edu.
If you are able to connect to the WPCC home page, wait a
little while and then try Blackboard again. If
you are unable to connect to the WPCC home page, there might be
a equipment problem outside WPCC. Wait a
little while and try again later.
During normal business hours
(M-F 8:00-5:00), if you still can't connect to
BB, but can access the WPCC web page, contact the Blackboard
System Administrators at
bbadmin@wpcc.edu
or call the following numbers:
Melissa Grill at
(828) 438-6097, Sys Admin
Nancy Norris at (828) 438-6032, Sys Admin
Jane Carswell at (828) 438-6165, Dean of
Distance Learning.
After normal business hours, and
holidays/weekends contact Jane
Carswell at
jcarswell@wpcc.edu
or (828)437-3081. |
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What if I have a problem
with one of Blackboard's features?
(top) |
| If your
problem is how to use a Blackboard feature, please refer to your
"Manual" located under "Tools".
If you cannot find the answer,
please e-mail your instructor. If the instructor is unable to
answer your questions, he/she will forward your question to a
Blackboard Administrator. |
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What can I do if I have
an assignment problem?
(top) |
| Contact
your instructor, either by phone or e-mail, if you have a
problem with any assignment or if you are unsure about any class
related information/instruction. |
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What advice should I follow when taking a test?
(top) |
| 1. Many
ISP's drop a user if they detect no activity for a certain
amount of time. Unfortunately, this can occur when taking an
assessment, because you work on the test without any interaction
with the Blackboard web server. One workaround is to submit the test at various intervals by pressing the Submit
button at the bottom of the page. Blackboard responds
with "Are you sure you want to continue?" Click OK. Each time an
incomplete test is submitted, Blackboard responds, "You have
left the following question(s) incomplete...
To go back and
complete the assessment, click Return". The student clicks
Return and continues taking the test, pressing Submit and Return
at sufficient intervals until the test is completed.
2. When taking a test,
DO NOT use your browser's
Back and Forward buttons. Blackboard pages are not
always accessible when you click the Back or Forward
button. If you try to use the buttons when you are taking a
test, you will exit the test. At that point, you will not be
able to get back into the test, because Blackboard thinks that
you have already taken the test. Instead, you will need to ask
your teacher to reset the test, so you can re-take the test. |
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What can I do about AOL timing me
out? |
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Using
Internal browsers such as AOL,
CompuServe, MSN, and Prodigy
is NOT recommended
with Blackboard.
AOL workaround:
Connect to the Internet using AOL version 4.0 or higher
Open a private chat within AOL (this allows the AOL
client to remain open, without asking if you wish to
disconnect while minimized)
Minimize AOL
Launch a recommended browser (Internet Explorer 5.5 or
6) to access Blackboard |
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