Western Piedmont Community College  -   (828) 438-6000, TDD 438-6066
  1001 Burkemont Avenue, Morganton, NC 28655-4504

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Blackboard Helpdesk

Accessing Blackboard Discussion Board
orange diamond How do I log into Blackboard? orange diamond How do I post a response?
orange diamond What URL do I type in the address bar? orange diamond How do I attach a file with my response?
   
Browsers Email Questions
orange diamond What are the recommended browsers? orange diamond Can I have more than one email address?
orange diamond Can I access my class with AOL or other internal browsers? orange diamond How can I get a free email address?
  orange diamond Why don't I get any email from my instructor?
Digital Dropbox
orange diamond Where do I find the digital dropbox? orange diamond Return to Blackboard Helpdesk topics
orange diamond How do I send files in the digital dropbox?  

How do I log into Blackboard? (top)  
Most users will log in by typing their lastnamefirstinitialmiddleinitial (lower case).

Example: Mary Sue Doe would be doems
Example: Mary Sue Doe-Deer would be deerms.

There are some exceptions, so if you can not log in, please contact your instructor. We do not use hyphenated names or suffixes such as Jr. III, Sr.

Your password will be your student ID number, but leave off the leading zeros.  For example: 00123456 would be typed in as 123456.  You can find your student ID number below your name on your tuition payment receipt, or from your advisor or student services in person with a photo ID.(drivers' license)

What URL do I type in the address bar? (top)
Open up Internet Explorer and type (or copy and paste) the following in the address bar: http://bb.wpcc.edu  If that doesn't work, try typing http://bb.wp.cc.nc.us or http://198.85.218.24
What are the recommended browsers for online courses? (top)
Internet Explorer 6, Netscape 7.1, Firefox 1.0 have been tested on Windows 2000 and Windows XP operating systems.  AOL, MSN, CompuServe, Prodigy are some NOT recommended for online classes.  Review Blackboard's compatible browser configuration to determine what browsers are certified and/or compatible with your specific platform.
Can I access my Blackboard class with AOL or another internal browser? (top)

Using browsers such as AOL, CompuServe, MSN, and Prodigy is NOT recommended. 

America Online uses its own web browser to view web pages. Unfortunately, the AOL browser is NOT recommended for accessing Blackboard courses. Using this internal browser may cause sporadic problems with Blackboard. In order to minimize the possibility of browser-related problems, we strongly recommend that you use an external browser, such as Internet Explorer, when accessing Blackboard.

AOL workaround:
Connect to the Internet using AOL version 4.0 or higher
Open a private chat within AOL (this allows the AOL client to remain open, without asking if you wish to disconnect while minimized)
Minimize AOL
Launch a recommended browser (Internet Explorer 5.5 or 6) to access Blackboard

   
Where do I find the digital dropbox? (top)  
Log in to your Blackboard class. Click on the Tools navigation button on the left hand side. Then click the Digital Dropbox that shows up on the right side.
   
How do I send files in the digital dropbox? (top)  
After you have saved your homework to your floppy disk, or personal computer hard drive, then log into your Blackboard course.

1.Click on the Tools button, and then click on Digital Drop Box.
2. Click the "Send File" button. 3. Type in the "Title"- Ex. Homework Week1.
4. Click on "Browse". A window will pop up, that reads Choose File; on the next line is "Look in" - click on the drop-down arrow and select your hard drive or floppy drive to locate the file.
5. Click on the file you want to send, and it will be highlighted. Next click the "Open" button. The name of the file will appear in the "File" box.
6. Type in any comments, then scroll down to the bottom of the screen and click the "Submit" button

   
Can I have more than one email address? (top)
No. Blackboard only allows one email address per user, whether you have one online class or five.
   
How can I get a free email address? (top)  
Go to hotmail, yahoo, or netscape  You could also try doing a search on the Internet for free email.
   
Why don't I get any email from my instructor? (top)
There could be a couple of reasons. Be sure your online instructor has your correct email address, and if you made any changes let your instructor know immediately.  Some email services limit the size of your mailbox. When you reach that limit you can no longer receive email, however you can still send email. Just delete some of your old email and that should take care of it.  It is always a good idea to contact your instructor right away if you encounter an email problem.
   
How do I post a response in the discussion board? (top)
Log in to your class.
Click the Discussion Board button on the left hand side. 
Click on the title of the forum that requires the response i.e. Introductions, Student Coffeehouse, Icebreaker, Module #3 topic, etc.
Next, Click on the "Add New Thread" button, and type in the Subject and response in their respective textboxes.
Click the "Submit" button when you are finished typing your response in the textbox.
   
How do I attach a file with my response in the discussion board ? (top)
Log in to your class.
Click the Discussion Board button on the left hand side. 
Click on the title of the forum that requires the response i.e. Introductions, Student Coffeehouse, Icebreaker, Module #3 topic, etc.
Next, Click on the "Add New Thread" button, and type in, the Subject, and message response in their respective textboxes.
Click  the "Browse" button to the right of the Attachment textbox, and locate the file you want to attach.
Click the "Submit" button when you are finished.
 
       

Western Piedmont Community College
An Equal Opportunity Institution
1001 Burkemont Ave., Morganton, NC 28655-4504
(828) 438-6000,  TDD (828) 438-6066
Exit 103 off of I-40
Copyright © 2000